Help needed from ex pat living in Austria

12POSTS

8 years ago

Hi

Just wondering if there are any British ex pats living in Austria that could help me with this issue that I have.
I have just bought a second hand iPhone 6 Plus with 3 Austria as the carrier. I have been unable to unlock it to use with any uk SIM cards.

I am also unable to activate it on iTunes. 3 uk are also unable to unlock it. I am being told that I must get it unlocked via 3 Austria.

I know that it鈥檚 original carrier was austria orange who amalgamated with 3.

Now, my problem is, is that I live in the uk, am unable to speak German, and have no contact details for 3 Austria to get this phone unlocked.
Is anyone able to give me their contact no please inc dialling code from the uk. Or better still, let me know if there is a simple way to unlock it.

Your help in this matter is greatly appreciated.

Regards

Aud

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Audfro Member

12POSTS

8 years ago

Hi

Thank you for reply. I have not yet tried the uk mobile sites, but I will try them. I tried to get an unlock code online, but the companies I tried were unable to get this, stating that I needed to contact the carrier Austria 3 to unlock the phone.

Audfro Member

12POSTS

8 years ago

Hi Again

Well I rang a mobile provider here in the uk. They were unable to unlock the phone. I managed to skype Austria 3 on tel no 43 660 303030.

Got a bit further, and she spoke English which helped me. However she told me that I need to go to a 3 shop in Austria to unlock my phone. I have replied that I am in England, and unable to do this.

Does anyone have the phone no for a 3 shop in Austria that I could ring please? Hopefully they will do this over the phone.

SimCityAT Expert

13909POSTS

8 years ago

Aud,

I have to ask you why have you bought a phone with from another country network? I have given you my answer?

Now unless you plan to move to Austria I can no longer help.

Audfro Member

12POSTS

8 years ago

Hi

I bought another phone on another country鈥檚 contract because the price was good, and I thought that I could easily get it unlocked.

I did not realise the difficulty in achieving this. But that鈥檚 probably why the price was good.

I only asked for a solution from any British ex pats. I took your advice and it did not work.

Regards

GuestPoster491 Guest

0POSTS

8 years ago

A 10 second Google search yielded this:

Even though I'm not British. maybe it's useful?聽

Romaniac
天美麻豆 Experts Team

Audfro Member

12POSTS

8 years ago

Hi Romanian

Thank you for that link to that website, I have applied to have it unlocked from that site at a cost of 拢19.99.

It looks, and I keep my fingers crossed a legitimate site. There were a lot of dodgy sites, and the ones I tried that seemed okay, were unable to help.

However this looks like an austria 3 site, so i鈥檓 Hoping it will work. I鈥檒l let you know. May have to wait a couple of days before I know if it鈥檚 successful or not.

Thank you for your help

Aud

Audfro Member

12POSTS

8 years ago

Sorry typo. Should read Romaniac

Audfro Member

12POSTS

8 years ago

#10

Hi Romaniac

Well this site is s scam. They took the 拢19.99, and are now asking for a further 拢79.99 to unlock this phone,

Does anyone know of any 3 shops in Austria please? As this will be the only way I can unlock this phone,.

Regards
Aud

SimCityAT Expert

13909POSTS

8 years ago

#11

Call Drei Mobile, they do speak English. I know they do as I am with them and have called in the past and spoke English.

SimCityAT Expert

13909POSTS

8 years ago

#12

Or message them on if you are on it?

Audfro Member

12POSTS

8 years ago

#13

Hi

I spoke to Drei mobile on 660 303030 via Skype in English.

However they told me that I need to visit one of their 3 shops in Austria.

I told them that I was in England, but she just kept repeating that I need to visit their shop, which is why i鈥檝e Asked if anyone has a phone no for one of the 3 shops?

If I speak to a 3 shop in Austria directly I may be able to get this phone unlocked.

Regards

Aud

Audfro Member

12POSTS

8 years ago

#14

Thank you Simcity. I have just messaged what I think is a 3 shop in Austria via Facebook. I put Drei mobile in the Facebook engine, but nothing came up under that name, however a 3 shop came up.

Just awaiting their reply.

SimCityAT Expert

13909POSTS

8 years ago

#15

The only direct phone number I have found is as follows

Address: Alser Str. 27, 1080 Wien, Austria
Hours: Open Monday - Saterday 10am鈥�6:30pm (CET)
Phone: +43 660 6991054

All other shops have the same number as you have already posted.

Good luck

Audfro Member

12POSTS

8 years ago

#16

Hi Simcity

I rang the no you gave me, and the man who answered spoke English, but told me that he was a store and was unable to help. He then gave me the 3 no 0660 30 30 30, who I had originally spoke to.

I did not realise that this would be so difficult. A 3 shop on Facebook in Austria by the name of Ried I.l just quoted me 170鈧�, stating that this is their fixed price from 3 and Apple!

3Osterreich from the 3SocialMedia-Team is now trying to help me.

SimCityAT Expert

13909POSTS

8 years ago

#17

I know that if you want to change providers and keep the same number by EU rules the original provider has to honour this. Now, this is normally if its in the same country and done free of charge.

Example if you have a UK O2 number and want to change to Virgin etc..
I don't know what else to say.

Where about do you live, what city/town in the UK?

Audfro Member

12POSTS

8 years ago

#18

Hi Simcity
I鈥檓 from Greenwich in London.

Good news.聽 A lovely lady called Eva from the 3Social media-team at 3Osterreich has said that she will help me.

She has emailed her team my imei code in order to get it unlocked for me.

Facebook is brilliant.

I will keep you updated.

SimCityAT Expert

13909POSTS

8 years ago

#19

Good stuff

Audfro Member

12POSTS

8 years ago

#20

Hi Simcity

Hooray, my phone is now unlocked by Eva. And it was done for free. Thank you everyone for all your help. A handy tip I found out on the way was th/!\ I AM A STUPID SPAMMER /!\ also has google translate. Helped me translate an email I received in German from three.

And don鈥檛 trust some of the online unlocking sites.

Regards Audrey

1 member reacted to this post

SimCityAT Expert

13909POSTS

8 years ago

#21

I use Google Chrome and translates everything on my computer and phone. Very useful in deed.

bougie_44 Member

13POSTS

5 years ago

#22

Sorry to revive an old post but my comment might save someone from being duped.聽 The previously mentioned is no good, they keep your money hostage聽 and try to extort more money from you. They scammed so many people.聽聽I can recommend these trustworthy websites for phone unlocking instead:

I hope that helps someone