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My Debit card is stuck in Customs

Has anyone experience with having a debit card or credit card replacement sent from the USA. Right now my replacement debit card they are saying. Your package has been delayed due to a Government Agency hold. It showed it passed thru the scan the government released it once. But now when it seems to be ready to be sent they again put it on hold. It has my CPF number on the envelope. So any suggestions why this is happening thanks

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06/06/26 Has anyone experience with having a debit card or credit card replacement sent from the USA. Right now my replacement debit card they are saying. Your package has been delayed due to a Government Agency hold. It showed it passed thru the scan the government released it once. But now when it seems to be ready to be sent they again put it on hold. It has my CPF number on the envelope. So any suggestions why this is happening thanks - @NewBrazil

Almost everything depends on how the card issuer classifies the shipment for Customs.聽 If they classify it as "Documents" with zero or nominal value, it should come through duty-free.聽 If, however, they classify it as Merchandise and assign a value, Customs will be looking for a payment to release it.聽 Be sure to pass this information on to all your card issuers.,


If you have a "Minhas Importa莽玫es" account on the Correios website, go there and find your shipment; since it has your CPF already, it should be readily visible.聽 You can see there what if any duties are payable, and appeal them right from your account.聽 聽


Minhas Importa莽玫es is a free service, so if you don't have an account yet, you definitely should set one up.

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I've had two American credit cards stolen in Brasil. The first was replaced FedEx two day and was received promptly. The second time, Visa sent it by snail mail. It was stolen before it got to me. The thief(ves) bought 4 French bulldogs with it at R$10.000 each. Visa ate the charges and sent another card by FedEx which also was promptly received. Frankly, I couldn't believe they would use Correos for the task.

@ibdegen did you have to pay any duty on your cards. Last time I got my by FedEx it cost me $175 dollars for my debit card.

Not sure this helps at all, but I always have my new cards (both US and UK) sent to someone there, who will be visiting soon, and they bring them over... Never had a problem.

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@NewBrazil no fee or duty was charged to me.

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06/07/26 Not sure this helps at all, but I always have my new cards (both US and UK) sent to someone there, who will be visiting soon, and they bring them over... Never had a problem. - @Peter Itamaraca

I effectively do the same.聽 I use a mail forwarder in Texas; that address is the billing address for all my accounts, so the replacement cards all go there automatically.聽 The mail forwarder notifies me when mail arrives, and every few weeks I have them consolidate everything on hand and ship it all as no-value documents.聽 No problems so far in nine years.

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@Peter Itamaraca, @NewBrazil


Here's an additional trick to add to Peter's.... have the trusted recipient friend send you images (obviously using end-to-end encryption like with Whatsapp - you might not even need images) and add the card to your wallet (I use Google) and you'll have immediate access to card use until your trusted recipient delivers the card.


mberigan

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Just a update I got my card on June 9. When I told the bank my add my CPF to the address. When I got my package there was no CPF on the address. So not sure if they had it or not because I on all the documents it wasn鈥檛 there. So maybe that was the delay from June 2 to the 9. Thank to everyone responding

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@NewBrazil


I just had a very bad experience with a vital computer part that was shipped by DHL and held by Brazilian Customs at the Sao Paulo airport. They claimed it was - unaccompanied baggage- and all the documents I sent did not do anything. DHL was little help in the beginning. The story ends with them saying they would send it back to its origin a no charge.聽 Of course because a $300 computer part was held hostage, I was forced to buy a brand new $3,000 computer from Dell Brazil.


My two cents is to prepare for your card to be sent back. You will have a terrible headache trying to get this straightened out.聽 Any chance you have of having a trusted person `carry on` during a plane visit to your location is my best suggestion.


Roddie in Retirement馃槑

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