天美麻豆

PERSONAL PROFILE I am a highly skilled individual with many years of experience in the travel/hospitality industry. I enjoy working/networking and feel it is important to be part of a successful networking b2b/b2c business. I have a wide range of knowledge and expertise in accommodating customers who have very different needs within the travel/hospitality sectors I am extremely helpful to both customers and colleagues. I enjoy working in a team as well as using my own initiative. I have a passion for building rapport with clients old or new as repeat customers are always coming back due to the service, I provide gives me satisfaction. I can communicate with people on all levels; speaking six languages fluently gives me an advantage at times. I am incredibly motivated when it comes to work with good work ethics; I work with high energy and diligence until what work needs to be done is complete. I like new challenges as it stimulates me to accomplish any deadlines; this provides me with a sense of being part of the success within the business. I have a driven determination and a positive attitude to attain new skills at an accelerated speed. Im a fast learner, when working at Iglu cruises I had to learn all the cruise ships that each supplier have over 50 different ships, Travel republic learn all products such as Orlando theme parks tickets, Dubai emirates, all hotel chains in Spain Portugal turkey from all-inclusive holidays to tailored bespoke holidays Aircraft zone I became an expert about the private jets from challenger to gulfstream to Lear jets over 60 aircrafts l, I learn at a fast pace knowing knowledge is key to success and opens doors to wealth. I am enthusiastic, good natured and trustworthy I give my 100% in anything I do. Current clean full drivers license held KEY SKILLS, STRENGHTS AND ABILITIES ICT: I have vast practice in using different operating systems including Microsoft Windows, OS X and Linux. I also have experience in a wide range of applications from Microsoft Office (Word, Excel, Power Point, Publisher, Moviemaker) Visual Basics, SQL, CISCO, A+, Sage, through to Apple applications. Interpersonal:芒聙聥 I am supportive, hard-working and enjoy working as part of a team. I have strong diplomatic, communicational and interpersonal qualities with the ability to work on my own. I have experience of communicating to people at all levels within an organisation and with the general public i.e. customers. I am adept in presenting complex subject matter in terms easily understood by non-specialists and customers. I can deliver quality customer service. I speak six different languages fluently including Katchi, Urdu, Hindi, Gujarati, and Punjabi. Management I am flexible and happy to take on tasks outside my job description; I have been involved in managing small groups of diverse individuals and as a leader I encourage the team to maximise their potential and achieve beyond their targets set. I also promote the exchange of advice and constructive criticism between colleagues. Organisation I am self-motivated, well organised, and systematic in my approach to work. I am responsible and thus able to meet targets and agreements set. I can also multitask in order to be more efficient. EMPLOYMET HISTORY Franchise owner Travel Counsellors 1/08/2019 Director Lets Travel Together ltd 27/01/2018 Freelance Lets Move together ltd 10/10/2012 Bupa Health March 2019 Oct 2019 Customer service advisor, advising members on authorised treatment, follow Bupa code of conduct, take 200 calls a day, decline or authorise treatment as per policy, LUXURY HOLIDAYS MAY 2018 JAN 2019 Selling worldwide destinations luxury holidays, included selling cruises, package and tailor made multi centre bespoke holidays e.g. Maldives, Mauritius, Dubai. Dealing with clients over the phone and live chat, working in a small team using World Span and travel2 for business and first-class flights also a selection of suppliers for hotels across the globe. IGLU.COM APR 2017-JAN 2018 CRUISE CONSULTANT芒聙聥 My role was to speak to clients over the phone and sell bespoke cruise packages & tailor made from concierge to weddings on cruise ships added all elements of flights being economy, business class or first class, added hotels car hire excursions, this was for the fortunate who can afford to cruise, I had repeat customers who booked more than three cruises with me, my highest paid customer spent 脗拢40k on two week cruises, I had made just over 4K in profit for Iglu getting me a commission of 10% from one client who I spoke to client for an hour, I would build the package from scratch ask if client wants a few quotes before choosing the ideal cruise, I have booked many cruises ranging from Caribbean to Mediterranean to world cruises, at Iglu we was suppliers for all the cruise liners ranging from 7 star cruises like silver sea and also the 3 star cruises like P&O and TUI, I love selling and talking to all customers as to my peers and work colleagues I worked well on my own and also as a team I pride my success on my sales techniques I listen to all my clients and get them what they want, daily targets was 脗拢30k revenue. I like to make money for any business and grow as part of the success I know the benefit of making commission TRAVELREPUBLIC.CO.UK DEC 2012 APR 2017 Sales Travel Consultant, tailor made holidays all around the world, being a part of umbrella corporation DNATA / Emirates we would take100 calls a day bookings made over the telephone and booked via travel republic website, once call is complete the booking process is through the Derwent in house system which calculates all figures and booked via providers web sites, I enjoy working in a friendly call centre in Kingston being very good at my job I excel at a great pace enabling me to achieve targets and goals, I enjoy working at travel republic as one of the best sales agent they have, I have made over 2.3 million pounds in sales revenue net the company 230k earning 0.5% as commission in 1 year and making more every day I work, I enjoy new challenges and money motivates me. Nov 2008 Oct 2010. Interval international. Quality, luxury exchange vacation network.芒聙聥 Duties include booking reservations for members who own fixed weeks at over 2400 resorts such as Marriott, Sheraton, Macdonald, Four Seasons, Hyatt, The Royal Savoy and other high-class accommodation around the world. I use the program AS400 to check availability, book accommodation for certain weeks, make relevant cancellations, and add guest certificates to members accounts and book getaways. I also collect payments, deal with the contracts for new members who have purchased a timeshare and liaise with the resorts daily. I am also trained to deal with customers within the Diamond club. May 2008 - Nov 2008. Goldtrail Holidays. Tour operators for turkey.芒聙聥 Duties included selling flights, accommodation and package holidays to Turkey. I also dealt with customer queries and complaints regarding accounts, cancellations and compensation. I used the yield program to sort pricing for flights and accommodation to communicate with other travel companies. I liaised with resorts on a day to day basis for no shows and availability of the rooms. I also communicated with the operational manager at all UK airports for flight no-shows and confirmation of passengers boarding the flight. I was also responsible for printing and sending invoices to all other travel agents using Goldtrail.